Privacy Policy
Senior Mobility Service was founded to close a clear gap in South Africa by making world class mobility equipment accessible, affordable and fast to receive. The business has grown from a small specialist supplier into a trusted nationwide brand and the purpose remains the same. Restoring independence, confidence and quality of life through dependable mobility solutions delivered across South Africa guides how personal information is handled and protected.
This Privacy Policy explains how personal information is collected, used, stored and shared when you use the Senior Mobility Service website or interact with the team through other channels. It is intended for customers and visitors in South Africa.
Information we collect
Senior Mobility Service collects information that helps provide products and services safely and efficiently. The information collected may include your name and surname, contact details such as phone number and email address, residential or delivery address, billing details, order history and product preferences, communication history and enquiry details, and technical information such as IP address, browser type, device information and pages visited on the website.
Personal information is collected when you browse or interact with the website, submit a contact or quotation form, place an order or request a pro forma invoice, subscribe to updates or marketing communication or contact the business by phone, email or messaging platforms. Only information that is reasonably necessary for these purposes is requested.
How we use personal information
Personal information is used primarily to support the business purpose of restoring independence and confidence through reliable mobility equipment. Typical uses include processing and fulfilling orders and arranging delivery, providing quotations, pro forma invoices and product recommendations, communicating about orders, deliveries and customer service queries, managing returns, exchanges and after sales support, improving the website, product range and customer experience, meeting legal, regulatory and tax obligations in South Africa and preventing fraud and protecting the security of systems and data.
Where required by law or where legitimate interest exists, information may also be used for internal reporting, audits and compliance checks.
Marketing communication
From time to time, Senior Mobility Service may send information about products, special offers, useful guidance or service updates. This communication is sent only where you have actively subscribed or consented, or where there is a reasonable expectation based on an existing customer relationship and applicable law.
You may opt out of marketing communication at any time by using the unsubscribe link provided in emails or by contacting the team directly. Important service messages, such as order or delivery notifications, may still be sent even if marketing communication has been declined.
Cookies and similar technologies
The website uses cookies and similar technologies to provide a smoother, more personalised browsing experience. Cookies may remember items in your cart or quote, help recognise returning visitors, support basic analytics and performance measurement and assist in detecting technical issues.
You can adjust browser settings to block or delete cookies. Doing so may affect certain features of the website, such as remembering preferences or keeping items in the cart.
Legal basis for processing
Senior Mobility Service processes personal information on one or more of the following grounds. Fulfilling a contract or taking steps at your request before entering a contract, for example when processing an order or providing a quote. Complying with legal or regulatory obligations, including tax and accounting requirements. Legitimate business interests such as improving services, preventing fraud and maintaining security, balanced against your privacy rights. Your consent, where explicitly requested, for example for specific marketing communication.
Where consent is used as the legal basis, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.
Sharing of personal information
Senior Mobility Service respects the trust placed in the business and does not sell personal information. Information may be shared with carefully chosen third parties where it is reasonably necessary to deliver services. This includes courier and logistics partners responsible for delivering equipment, payment service providers and banks processing card payments and EFTs, IT and website hosting providers that support the operation of the website and email systems, professional advisers such as accountants or legal professionals where required and regulatory authorities or law enforcement when there is a legal duty to assist or where required to protect rights and safety.
Each party receives only the information needed to perform their specific role and is expected to handle it securely and in line with applicable data protection laws.
Data storage and security
Senior Mobility Service takes reasonable and appropriate steps to protect personal information against loss, theft, misuse and unauthorised access. Measures may include secure hosting and access control on systems that store customer information, use of passwords and role based access for staff and contractors, regular updates and security patches on software and systems and use of trusted payment gateways for card transactions.
While no online system can be guaranteed as completely secure, ongoing efforts are made to maintain a high standard of security and to respond promptly if any issues arise.
Retention of personal information
Personal information is kept only for as long as reasonably necessary to provide products and services and complete ongoing obligations, maintain business records and meet legal, accounting and tax requirements and resolve disputes and enforce agreements.
Once information is no longer needed for these purposes, it is securely deleted or anonymised where practical. Specific retention periods may vary depending on the type of record and legal requirements in South Africa.
Children’s information
The services and products offered by Senior Mobility Service are primarily intended for adults, caregivers and healthcare professionals. The business does not knowingly collect personal information from children without appropriate consent from a parent or guardian. If information about a child has been provided without such consent, please contact the team so that appropriate action can be taken.
International transfers
Where service providers or systems are located outside South Africa, personal information may be transferred to and stored in other countries. Senior Mobility Service selects providers that commit to reasonable levels of data protection and seeks to ensure that appropriate safeguards are in place.
Your rights
Subject to applicable South African law, you may have the right to request confirmation that personal information is held and access to that information, ask for correction or updating of inaccurate or incomplete information, request deletion or restriction of processing in certain circumstances, object to specific forms of processing where there is a legitimate interest and withdraw consent where processing is based on your consent.
Requests can be submitted using the contact details provided on the website. For security reasons, you may be asked to verify your identity before any action is taken. Certain requests may be limited where legal obligations require that records be retained.
Third party websites
The Senior Mobility Service website may include links to other websites or platforms for convenience, such as courier tracking pages or information resources. These sites are not controlled by Senior Mobility Service and their privacy practices may differ. You are encouraged to review the privacy policies of any third party sites you visit.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in services, technology or legal requirements. The latest version is always available on the website and includes the effective date. Continued use of the website or services following any changes indicates acceptance of the updated policy.
Contact details
Questions, requests or concerns about this Privacy Policy or the handling of personal information can be directed to Senior Mobility Service using the contact details published on the website.
When getting in touch, please provide enough information to identify yourself and, if relevant, your order or enquiry so that the team can respond efficiently and accurately.